Select an alternate email address or phone number associated with the account and click Next.Ĭ. You will be asked how you want to receive the security code. Visit the official Microsoft website at, enter your email address, phone number, or your username, and click Next.ī. If you have forgotten the password used to sign in to a service (such as Outlook, Skype, OneDrive, and Xbox Live), you may need to reset it. Reset the password of your Microsoft account. For details, see Finding your Microsoft email address walkthrough.ģ. If you have an Xbox, you can use it to find your account information.You will then see the username associated with your device. To find out your username from the Windows 10 device on which you are already signed in, click the Windows icon and go to Settings > Accounts > Email & accounts.Go to Sign in > Sign-in options.Įnter an alternate email address or phone number that is associated with your Microsoft account and click Next.Įnter your security code as prompted and click Next.Īfter performing operations as prompted, use one of the displayed usernames and click Sign in. To retrieve your username, visit the official Microsoft website at. However, you cannot use them to sign in to services such as Microsoft Account. Your work or school account may be very similar to Microsoft accounts and you can use them to sign in to Microsoft apps, such as Outlook or Office 365.Check whether you used your work or school account.An Xbox gamertag can only be used for an Xbox. Check whether the email domain was misspelled (such email domains include or Check whether you took an Xbox gamertag for your username.
Information on Passwords and Password Resets Informational Hand-outs
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